Cannot access MS Forms after making survey in Teams

Question

I have noticed several times that after creating a survey using Forms in Teams, I cannot access Forms on the web. I get a "Your account is not enabled for Microsoft Forms" error message. I get the same error message if I try to add a Form as a tab in Teams. A few hours later I have access to Forms again as usual.

It sounds really weird, but it has happened multiple times. I never have a problem accessing Forms unless I create a survey in Teams, so it has to be related somehow.

I created the survey by clicking on the Forms add-on, not doing the quick poll with an "@Forms" mention or adding a Forms tab (see image).

mattcym · Answer

Benzini&nbsp;Seems the same has happened to an account I'm using to test.&nbsp;It has O365 Business Essentials plus other bits and pieces that well and truly covers Forms.&nbsp; Even a Forms Pro trial but I turned that off in case it had been used and was now interfering.&nbsp;Also turned off then back on various licenses.&nbsp; But I get this error.&nbsp;And yes, just after creating a Form (poll) in Teams.&nbsp; Sadly I hadn't needed to access Forms before this (and haven't for a while now), so don't know if I could get to Forms just before the poll creation.&nbsp;Am going to log a ticket with MS as it needs fixing.

stephan g · Answer

mattcym&nbsp;Just having the same problem here. Is it just a temporary problem or do i have to involve MS support?

mattcym · Answer

MS Support resolved it for me so you should log a ticket with them.&nbsp;&nbsp;Stephan G&nbsp;

dimasputra · Answer

I can confirm this. It happened to my account as well.Now I'm waiting for Microsoft support.

sanchamp · Answer

Yes but why does it happen? And how can I solve it without Microsoft involvement?

Forum Discussion

Cannot access MS Forms after making survey in Teams

7 Replies

Resources