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Benzini's avatar
Benzini
Copper Contributor
Dec 05, 2019

Cannot access MS Forms after making survey in Teams

I have noticed several times that after creating a survey using Forms in Teams, I cannot access Forms on the web. I get a "Your account is not enabled for Microsoft Forms" error message. I get the sa...
microsoft forms
microsoft teams
Survey
mattcym's avatar
mattcym
Copper Contributor
Dec 13, 2019

Benzini Seems the same has happened to an account I'm using to test.

 

It has O365 Business Essentials plus other bits and pieces that well and truly covers Forms.  Even a Forms Pro trial but I turned that off in case it had been used and was now interfering.

 

Also turned off then back on various licenses.  But I get this error.

 

And yes, just after creating a Form (poll) in Teams.  Sadly I hadn't needed to access Forms before this (and haven't for a while now), so don't know if I could get to Forms just before the poll creation.

 

Am going to log a ticket with MS as it needs fixing.

Stephan G's avatar
Stephan G
Brass Contributor
Jan 15, 2020

mattcym 

Just having the same problem here. Is it just a temporary problem or do i have to involve MS support?

  • mattcym's avatar
    mattcym
    Copper Contributor
    Jan 15, 2020

    MS Support resolved it for me so you should log a ticket with them.  Stephan G 

    • SanChamp's avatar
      SanChamp
      Copper Contributor
      Feb 13, 2020

      Yes but why does it happen? And how can I solve it without Microsoft involvement?

      • mattcym's avatar
        mattcym
        Copper Contributor
        Feb 13, 2020

        SanChamp Another user in my tenant encountered this error a few days ago but it seemed to resolve.  I suggest trying a different browser, trying incognito / private mode in the browser then clear cache/data for the site.  If that fails you will need Microsoft support.  I log tickets from the O365 Admin portal so you may need an admin in your tenant to do this.

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