Forum Discussion
Bookings Confirmations get sent to client with wrong time zone, but calendar entries are correct.
I am hoping this issue can be looked and escalated.
We started using Bookings several months ago and have found it to be very helpful at making sure we have less no shows for appointments and we like the automated reminder feature. Within the last week, we've seen a change in the details sent to clients by email and text.
Our services occur in Pacific time, but the email/text reminders go out with UTC timing. If I look at the the Virtual Appointment calendar, our Outlook calendar or the booking.ics file sent to clients, all time information is correct.
The biggest issue is the confusion the wrong times create for clients with the initial confirmations clients receive.
I have worked a bit with Power automate and know that the base platform for these programs are UTC. I have looked at the Bookings settings and they are correctly configured for Pacific time.
If anyone has some suggestions or if Microsoft can look at this recent glitch, that would be appreciated.
Here are some screen shots.
Client notification: The body of the email/text shows UTC which is incorrect
Virtual Appointments Calendar Entry: correct time
Calendar Entry for Bookings Calendar: correct time
booking.ics details when opened to place in calendar: correct time
- robcampbell1375 cabeaudoin4 I just did a test and the body of the email times are correct. Not sure if Microsoft caught it or our escalation triggered the change. Check for yourselves to confirm.
- I am also having issues with this
Hey cabeaudoin4 I feel the pain. Our managed service provider has a close connection to Microsoft and I've asked if they can connect me with an expert so they can look at it closely. Hopefully a solution may be found.
Tony
We are also having this issue. Have you had any success in finding a solution?
- I'm waiting to hear back from our managed service provider. This only changed in the last few weeks for us. If I find a solution, I'll be sure to post.
- Would definitely appreciate that. We only noticed it today, so very recent for us as well.
I noticed if we booked using our Booking Page the time shows in EST like we want, anywhere else its UTC. Unfortunately this page doesn't fit our workflow well at all
