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bcajmiles's avatar
bcajmiles
Copper Contributor
Dec 12, 2023

Bookings Confirmations get sent to client with wrong time zone, but calendar entries are correct.

I am hoping this issue can be looked and escalated.   We started using Bookings several months ago and have found it to be very helpful at making sure we have less no shows for appointments and we ...
Bookings
Calendar
office 365
outlook
  • bcajmiles's avatar
    bcajmiles
    Dec 15, 2023
    robcampbell1375 cabeaudoin4 I just did a test and the body of the email times are correct. Not sure if Microsoft caught it or our escalation triggered the change. Check for yourselves to confirm.
bcajmiles's avatar
bcajmiles
Copper Contributor
We manage all Bookings (no self booking) and we moved to this platform for the email and text confirmations and reminders.
bcajmiles's avatar
bcajmiles
Copper Contributor
Dec 15, 2023
robcampbell1375 cabeaudoin4 I just did a test and the body of the email times are correct. Not sure if Microsoft caught it or our escalation triggered the change. Check for yourselves to confirm.
  • robcampbell1375's avatar
    robcampbell1375
    Copper Contributor
    Dec 15, 2023
    Appreciate the update bcajmiles
    Just tested myself and we're seeing the correct time zone. Hopefully the last we've seen of this issue
    • bcajmiles's avatar
      bcajmiles
      Copper Contributor
      Dec 15, 2023

      robcampbell1375 we're certainly relieved at our end.

      • robcampbell1375's avatar
        robcampbell1375
        Copper Contributor
        Jan 16, 2024

        bcajmiles unfortunately we appear to be experiencing the problem again.  I'm curious if you are as well?

         

        I've opened another ticket with MS support

  • LumberjackLurchMS's avatar
    LumberjackLurchMS
    Copper Contributor
    Jan 11, 2024

    bcajmiles How was this fixed?  Did MS do something, or is there a setting that I'm missing?  I have a user that is having a similar issue.  The "Always show time slots in business time zone" option is off, yet the calendar shows one time, but the customer's notification show three hours earlier.  Any ideas as to what is causing this?

    • bcajmiles's avatar
      bcajmiles
      Copper Contributor
      Jan 12, 2024

      LumberjackLurchMS It seems to have sorted itself out.  I think Microsoft may have made changes which inadvertently impacted the time for appointments.

       

      For Always show time slots in business time zone" option is off - I would click that to on, as we have. 

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