Forum Discussion
Update licence seems to not activate Copilot.. gettign redirected to FAQ url
Good day
I have updated the licence on my Copilot 365 several times to make sure i restarted the apps and even the machine... I can see Semi-Annual Enterprise Channel and the Copilot icon. But still everytime i click the copilot365 icon from within a 365 app I get redirected to when clicking copilot within an office ai always get redirected to https://go.microsoft.com/fwlink/?linkid=2242508 .
i am not a admin on my machine so i suspect it might be it?
Thanks
brunomacedo Being on Current Channel or Monthly Enterprise Channel is a hard requirement for the Microsoft 365 Apps to use Copilot. You will have to talk to whoever owns admin permissions in your environment to get your install switched from Semi-Annual to either Current or Monthly Enterprise.
7 Replies
- manoth_msft
Microsoft
Copilot for Microsoft 365 is only available if the Microsoft 365 Apps are configured to run on Current or Monthly Enterprise Channel. Launch Word, Check File > Account. In the 'About Word' section it states your update channel. If this is something different from Current or Monthly Enterprise Channel, you need to talk to your admin to get your device configured to run one of the two channels for Microsoft 365 Apps. Here is a how to for your admin: https://learn.microsoft.com/en-us/microsoft-365-apps/updates/change-channel-for-copilot- Indeed I have semi-annual enterprise...
- manoth_msft
brunomacedo Being on Current Channel or Monthly Enterprise Channel is a hard requirement for the Microsoft 365 Apps to use Copilot. You will have to talk to whoever owns admin permissions in your environment to get your install switched from Semi-Annual to either Current or Monthly Enterprise.
