Forum Discussion
Copilot for Microsoft 365 is not working on Terminalserver RDS
Hi,
i´m trying to install/configure Copilot for MS365 on an Terminalserver. All Requierements from MS Docs are ok, on Clients it´s works fine.
I already checked Policies, Configuration also do a re-install the Apps for Business with deployment tool.
Wehn i create a brand new User Account with assigned License it´s works fine, but Copilot is not visible for „old“ Users on the Terminalserver in Business Apps like Word, Outlook...
Anyone have ideas about that Topic?
Terminalserver: On-Prem Windows Server 2019 Std (On-Prem Domain, no Azure Sync for now)
Azure User License: MS365 Business Premium, Copilot for MS365
Best Regards
Nils
Btw.: Copilot is visible in MS Teams for all Users
Copilot doesn’t work on RDS since the copilot licensing is user based so the device based licensing does not work for sure!
We aren't using device-based licensing on our RDS, we are using user-based licensing with "shared computer activation"
This is not correct.
RDS does not automatically equal device-based Office license.
Device based.
https://learn.microsoft.com/en-us/microsoft-365-apps/licensing-activation/device-based-licensing
Shared Activation.
RDS\Citrix requires shared activation. Microsoft 365 apps with shared computer activation is user-based licensing.
Here is a reddit for more understanding.
https://www.reddit.com/r/Office365/comments/ghs3x6/shared_computer_activation_vs_device_based/
- comment report card reading skills
- I needed to go to for example excel and open the account settings and press update license.
- Marcus0000, I could not find the setting you referred to. When I go to the account under Excel, I do not see any option to update the license. Any more clarification you can provide would be great. Thank you.
- Hi Nils.
Was this solved at your TS 2019? We've got the same issue here.
Cheers
-
ArieArieVanB Looks like Copilot does not work with the shared computer licensing that is required for RDS.
From Microsoft:
Copilot is not available on shared devices where a device-based license for Microsoft 365 Apps is used rather than a user-based license.
Hope they will remove the restriction although it might not be possible from global setup standpoint.
Where are you seeing this?
