Forum Discussion
Office 365 ProPlus installer is only installing Outlook and something called "My Office"
I'm a technical support representative for an online school.
I'm attempting to install Office 365 ProPlus for one of our students. After the installation is completed, the only thing installed is Outlook 2016. Something I've never seen before called "My Office" shows up in All Apps. When I open this and go to My Programs, it has all the Office applications listed, with an Install button to the right of each. When clicking Install, it just goes to Office.com
22 Replies
Still not fixed on my side ...
It's still doing it in my tenant. I've tried it on several different PC's. I'm opening another ticket with MS because today is my only day to get these apps installed without user interruption and I can't wait some nebulous amount of time for it to be "fixed".
- Make sure both of you get a ticket open with MS Support. The issue is on the back end and they did fix it for me last week, but not sure why its not working for you guys. It was a system wide issue and they supposedly fixed it, but i guess the issue is back.
I will test again on my test VM's to see what i can see and reopen the same ticket if needed.The patch fix from MS for this has been released is open outlook and do the updates required . once the updates are downloaded the other applications that are missing will appear. You can get to the updates by going to file and and then click on Office account.
Yes,
This has been confirmed and ticket already open with Microsoft on it
- No matter what license the user has, i even tested on my E5 and it still only installs Outlook. If you go to Add/Remove programs, you will see that the program installed is "Microsoft Outlook"< it should be "Microsoft Office Pro Plus". Microsoft is aware of it and working on a fix
Hi David.
I just installed Office on a couple of machines: the install was started from the portal (the starting channel was the semiannual one) and after the installation the channel was switched, by GPO, to the monthly one. Everything was normal.
Have you perhaps configured monthly updates in a First Release tenant? If this is the case, the final result is an Insider build: could this be the problem?
Are you installing an Office Insider build?
- Also, this is even from clicking "Install software" from the Portal
