Forum Discussion

Robin Rosenthal's avatar
Robin Rosenthal
Copper Contributor
Nov 28, 2017

Office 365 ProPlus installer is only installing Outlook and something called "My Office"

I'm a technical support representative for an online school.   I'm attempting to install Office 365 ProPlus for one of our students.  After the installation is completed, the only thing installed...
Roger McIntire's avatar
Roger McIntire
Copper Contributor
Dec 02, 2017

It's still doing it in my tenant.  I've tried it on several different PC's.  I'm opening another ticket with MS because today is my only day to get these apps installed without user interruption and I can't wait some nebulous amount of time for it to be "fixed".

davidpetree1's avatar
davidpetree1
Iron Contributor
Dec 02, 2017
Make sure both of you get a ticket open with MS Support. The issue is on the back end and they did fix it for me last week, but not sure why its not working for you guys. It was a system wide issue and they supposedly fixed it, but i guess the issue is back.

I will test again on my test VM's to see what i can see and reopen the same ticket if needed.
  • Randolph Miller's avatar
    Randolph Miller
    Copper Contributor
    Dec 08, 2017

    The patch fix from MS for this  has been released is open outlook and do the updates required . once the updates are downloaded  the other applications that are missing will appear. You can get to the updates by going to file and and then click on Office account. 

    • Pierre Sorel's avatar
      Pierre Sorel
      Copper Contributor
      Dec 08, 2017

      This is a workaround not a patch ...
      a patch would allow full install straight

      • Randolph Miller's avatar
        Randolph Miller
        Copper Contributor
        Jan 26, 2018

        what ever you can download it straight on to the computer.  Its not a work around

  • Roger McIntire's avatar
    Roger McIntire
    Copper Contributor
    Dec 02, 2017

    Yeah my ticket is "In Progress."  I'm trying to install the 64-bit version to see if that file was affected also.

    • davidpetree1's avatar
      davidpetree1
      Iron Contributor
      Dec 02, 2017
      True..

      yea, last week when this was happening, i tried both, and they both only installed outlook
      • Roger McIntire's avatar
        Roger McIntire
        Copper Contributor
        Dec 02, 2017

        OK so.... the 64bit installer worked.  I finally got thru to MS and they said the fix has been rolled out to about 75% of the world, I must be in the unlucky 25%.  What a mess!  I wonder if the engineers who bungled this still have a job.....