Forum Discussion

Robin Rosenthal's avatar
Robin Rosenthal
Copper Contributor
Nov 28, 2017

Office 365 ProPlus installer is only installing Outlook and something called "My Office"

I'm a technical support representative for an online school.   I'm attempting to install Office 365 ProPlus for one of our students.  After the installation is completed, the only thing installed...
davidpetree1's avatar
davidpetree1
Iron Contributor
Nov 29, 2017

Yes,

This has been confirmed and ticket already open with Microsoft on it

  • davidpetree1's avatar
    davidpetree1
    Iron Contributor
    Nov 29, 2017
    No matter what license the user has, i even tested on my E5 and it still only installs Outlook. If you go to Add/Remove programs, you will see that the program installed is "Microsoft Outlook"< it should be "Microsoft Office Pro Plus". Microsoft is aware of it and working on a fix
    • Salvatore Biscari's avatar
      Salvatore Biscari
      Silver Contributor
      Nov 29, 2017

      Hi David.

      I just installed Office on a couple of machines: the install was started from the portal (the starting channel was the semiannual one) and after the installation the channel was switched, by GPO, to the monthly one. Everything was normal.

      Have you perhaps configured monthly updates in a First Release tenant? If this is the case, the final result is an Insider build: could this be the problem?

      • Noel Fairclough's avatar
        Noel Fairclough
        Brass Contributor
        Dec 03, 2017

        I've just been experiencing this exact same issue.  Only getting Outlook installed with an E5 license and semi-annual update ring.

         

        I followed the suggestion of changing it to the monthly update cycle and that got me installing the full suite of applications.

         

        Hopefully this is fixed soon - but thanks for the tip!