Forum Discussion

Robin Rosenthal's avatar
Robin Rosenthal
Copper Contributor
Nov 28, 2017

Office 365 ProPlus installer is only installing Outlook and something called "My Office"

I'm a technical support representative for an online school.   I'm attempting to install Office 365 ProPlus for one of our students.  After the installation is completed, the only thing installed...
davidpetree1's avatar
davidpetree1
Iron Contributor
Nov 29, 2017
No matter what license the user has, i even tested on my E5 and it still only installs Outlook. If you go to Add/Remove programs, you will see that the program installed is "Microsoft Outlook"< it should be "Microsoft Office Pro Plus". Microsoft is aware of it and working on a fix
Salvatore Biscari's avatar
Salvatore Biscari
Silver Contributor
Nov 29, 2017

Hi David.

I just installed Office on a couple of machines: the install was started from the portal (the starting channel was the semiannual one) and after the installation the channel was switched, by GPO, to the monthly one. Everything was normal.

Have you perhaps configured monthly updates in a First Release tenant? If this is the case, the final result is an Insider build: could this be the problem?

  • Noel Fairclough's avatar
    Noel Fairclough
    Brass Contributor
    Dec 03, 2017

    I've just been experiencing this exact same issue.  Only getting Outlook installed with an E5 license and semi-annual update ring.

     

    I followed the suggestion of changing it to the monthly update cycle and that got me installing the full suite of applications.

     

    Hopefully this is fixed soon - but thanks for the tip!

  • davidpetree1's avatar
    davidpetree1
    Iron Contributor
    Nov 29, 2017
    And actually, if you want to see it happen, Here is a video i made for Microsoft when i first opened the ticket

    Enjoy

    https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.screencast.com%2Ft%2FLtk5MGtR5&data=02%7C01%7Candyfel%40microsoft.com%7C483eae254c5642bedf7c08d537559cc1%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636475763223873281&sdata=zUtwYqJq3%2BebImsB7oW4ClYNLXAJKcO7XGPxh%2FTEdvw%3D&reserved=0
    • davidpetree1's avatar
      davidpetree1
      Iron Contributor
      Nov 29, 2017

      and the above video was when i was logged in with my e5 account, so the full office suite should of been installed and you will see at the end, the ONLY program that got installed was Outlook

      • davidpetree1's avatar
        davidpetree1
        Iron Contributor
        Nov 29, 2017
        Actually, it has now been fixed. It is currently getting rolled out to all CDNs now. Here is the email i just received from our TAM


        Hi David,

        The issue has been addressed and is being propagated to all of the CDNs now. Don’t have a time frame as to when that will be completed, but should be soon. Please continue to test\have users install Office to see if the full version gets installed.

        Please let us know if you need anything else.

        Regards,
        Andy
        Andy Fellows
        Technical Account Manager
        Microsoft Services Premier Support

        a******@microsoft.com

  • davidpetree1's avatar
    davidpetree1
    Iron Contributor
    Nov 29, 2017
    Salvatore, If it works for you now, then its been fixed. I opened a ticket with Microsoft and the tech called me back. THe Microsoft tech did an instlal on his own Test VM and it did the same thing, so, the issue was on the Microsoft side and there is nothing on the customer side that would of done this.

    Glad to hear they finally got it fixed. It has been going on now for about 24hrs.

    P.S, It was tested on 3 different tenants, 3 different Networks and 3 different VM's. So, Once again, nothing on the customer side, it was on the Microsoft side