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StuartK73's avatar
StuartK73
Steel Contributor
Feb 09, 2026

Entra Shared Mode - Force App Stop

Hi All

I hope you are well.

 

Anyway, I was asked this yesterday and think I already might know the answer, but here goes.

 

We had an instance of Microsoft Excel stuck in "getting things ready" on an Android Entra Shared Mode Device.

 

Technical Support wondered if there was a way to Force Stop Excel or clear the app data.

 

We had a look in Exit Kiosk Mode, Android Settings, and the Force Stop of Excel said "Action not allowed" and the clear the app data said "Unable to delete data for app"

 

So, my question(s) would be, is going into Exit Kiosk Mode and even trying to force stop  / clear data on apps even a valid option, or is this by design? 

 

Would adding Excel to this setting help?

 

 

Any help or confirmation would be greatly appreciated.

 

Stuart

Intune
Mobile Application Management (MAM)
mobile device management (mdm)

2 Replies

  • mertefekanlikilic's avatar
    mertefekanlikilic
    MCT
    Feb 17, 2026

    Hi StuartK73​ 

    This is by design for Android Entra Shared / Dedicated devices. Force Stop and Clear App Data are intentionally blocked by Intune, even after exiting Kiosk Mode, and this behavior can’t be changed.

    The “Clear local data in apps not optimized for Shared Device Mode” setting won’t help here, as Excel is already optimized for Shared Device Mode.

    There’s no guaranteed fix for apps getting stuck like this. The most reliable workaround is to restart the device (remote restart from Intune or physical reboot). Also worth checking that Excel is fully up to date, as this issue is more common on older app versions.

    Hope this helps.

    • StuartK73's avatar
      StuartK73
      Steel Contributor
      Feb 17, 2026

      Hi Buddy

      Many thanks for the reply.

       

      Do you have a link showing the list of apps that are optimized for Entra Shared Mode?

       

      As the one I have, does not say that Excel is optimized:

       

      https://learn.microsoft.com/en-us/entra/msal/android/shared-devices#microsoft-applications-that-support-shared-device-mode

       

      Stuart