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StuartK73's avatar
StuartK73
Iron Contributor
Jan 28, 2025

Entra Shared Device - Truncated Login

Hi All

 

I hope you are well.

More of a nuisance, cosmetic one this and personally not something I would bother about, but you know what UAT's are like.

Anyway, on an Entra Shared Device at the Sign-in screen, it seems that only part of the previous entered email is being remembered, for example: email address displayed as company.org instead of company.org.uk

Now, personally, this doesn't bother me, but non IT savvy end users, would select the truncated email and then wonder why they can't login.

I can't see any setting in MHS Device or App configs that would stop the truncation so any ideas?

Info appreciated.

 

  • kyazaferr's avatar
    kyazaferr
    Steel Contributor
    1. Disable Auto-Fill in Edge:
      • Open Edge → Settings → Profiles → Passwords → Disable "Save and fill passwords."
    2. Clear Saved Accounts in Edge:
      • Go to Edge → Settings → Profiles → Sign-in Info → Delete saved accounts.
      • Alternatively, visit edge://settings/clearBrowserData and clear "Passwords" and "Auto-fill data."

    2. Clear Windows Credential Manager

    Sometimes, cached credentials in Windows may store an incomplete email address.

    • Control Panel → Credential Manager → Windows Credentials
    • Remove any saved Microsoft or Entra ID logins.

    3. Review Entra Shared Device Mode Sign-In Settings

    If the device is in Shared Device Mode, previous sign-in information is usually wiped after logging out, but partial credentials may still persist.

    • If managed via Intune, check the Multi-User Sign-in Policy (MHS) settings and verify whether:
      • "Remember user credentials" or "Session Persistence" is enabled.

    4. Clear General Device Cache

    The Web Account Manager (WAM) cache may retain previous sign-in details, causing truncated emails to appear.

    # Clear Web Account Manager Cache
    Get-ChildItem "HKCU:\Software\Microsoft\Windows\CurrentVersion\AAD\Cache\" | Remove-Item -Force -Recurse

    # Clear Credential Manager
    cmdkey /delete:target_name

     

    • StuartK73's avatar
      StuartK73
      Iron Contributor

      Hi Buddy

       

      Many thanks for you reply.

       

      Anyway, could you please tell me where these settings are located?

       

      3. Review Entra Shared Device Mode Sign-In Settings

      If the device is in Shared Device Mode, previous sign-in information is usually wiped after logging out, but partial credentials may still persist.

      • If managed via Intune, check the Multi-User Sign-in Policy (MHS) settings and verify whether:
        • "Remember user credentials" or "Session Persistence" is enabled.

       

      Info appreciated

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