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AB21805's avatar
AB21805
Bronze Contributor
Feb 06, 2024

Autopilot issue on device set up "Identifying"

Hello everyone, I'm currently using autopilot to enroll devices into Intune. Up until now, everything has been going smoothly without any changes. However, the last three devices, which are the same models as the ones that previously worked, are encountering an issue during the device setup stage. Specifically, they are getting stuck during the identification process when applying the security policy. 

 

 

Current set up is: 

 

 

 

 

Any ideas where I am going wrong

  • Even when it seems that is fixed (I also noticed the same behavior... )...i felt I still needed to post my feedback 🙂

    Kinda weird that everyone mentions the prereqs like tpm... 🙂 ... As when looking at the screenshot of the esp... its becomes clear that device already passed that first step... "securing hardware" ... At that point in time, it is trying to execute powershell scripts and the office csp
    (noticed that you converted it to win32.. so no issue here)
    https://call4cloud.nl/2022/09/autopilot-pre-provisionings-infinite-play-uh-waiting-list/

    ... the google chrome one...was that a lob app?
    • AB21805's avatar
      AB21805
      Bronze Contributor
      Hi Rudy,

      I have managed to get passed the Identifying on more this time however the apps are now taking so much longer and thats if they pass it.

      Regardless of wifi use, ethernet etc these devices are still struggling to be consistent with autopilot. Other devices have no issues

      Office I converted into win32 which works fine and we use this for all 2000 devices we have, but seems to get stuck only on these particular batch of devices / models on most occasions id get 3 that work perfectly all stages finished in 45 minutes then all others error out on the apps part or some dont pass the Identifying stage on device set up.

      Google chrome is win32 too I read somewhere (probs on your blogs!) not to mix win32, lob etc.
      • AB21805's avatar
        AB21805
        Bronze Contributor

        Also Rudy_Ooms_MVP Its never just identifying on just apps its all the stages within Device Set up if it gets stuck at the "identifying" stage for me

    • rahuljindal-MVP's avatar
      rahuljindal-MVP
      Bronze Contributor

      Look at diagnostics. There is a warning against tpm attestation. By the way, what’s with the snarky comments?

    • AB21805's avatar
      AB21805
      Bronze Contributor
      Yes they are, I have used same autopilot config on several devices (same model) and no issues. These devices were all brought in batch (286 of them) I don’t understand why the several have worked but these aren’t.
      • rahuljindal-MVP's avatar
        rahuljindal-MVP
        Bronze Contributor
        Have you tried switching to another network switch, port, access point? If you have already tried this then I will suggest to collect the diagnostic logs for troubleshooting. In my experience it is usually hardware, networking rules the usual suspects during these kind of issues.

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