Forum Discussion
Word app
I have troble wit the startpage, my documents appears twice.
in word i miss text in the popup dialog box when marking text.
when i use content the types istn't the same.
4 Replies
- Johnrikard59Copper Contributor
The answer is not usefull wordapp on ipad air
 - Johnrikard59Copper Contributor
The answer is not usefull i mean word app on ipad air.
 See whether you can fix by this:
1. Duplicate “My Documents” on Start Page
• Cause: Often linked to duplicate folder entries in Windows’ “Known Folders” or OneDrive sync misconfiguration.
• Fixes:
o Open Word → File → Options → General → Start up options and toggle “Show the Start screen when this application starts” off/on to refresh.
o Check Windows Explorer → Quick Access: right click duplicate “Documents” entries and remove one.
o If OneDrive is syncing both Documents and OneDrive/Documents, you’ll see duplicates. Adjust sync settings in OneDrive → Settings → Backup → Manage backup.
2. Missing Text in Pop Up Dialogs (when marking text)
• Cause: This is usually a rendering issue tied to display scaling, GPU acceleration, or a buggy Office build.
• Fixes:
o In Word: File → Options → Advanced → Display → Disable hardware graphics acceleration. Restart Word.
o If you use high DPI monitors, right click the Word shortcut → Properties → Compatibility → Change high DPI settings → enable “Override high DPI scaling behavior.”
o Update Office to the latest build: File → Account → Update Options → Update Now. Microsoft has patched several dialog rendering bugs in recent updates.
o If still broken, run Office Quick Repair:
 Control Panel → Programs → Microsoft 365 → Change → Quick Repair.
3. Content Types Not Matching
• Cause: This usually happens when Word’s content controls (like dropdowns, rich text, plain text) don’t align with the template or SharePoint/OneDrive content types.
• Fixes:
o If you’re working with a SharePoint library, ensure the library’s content types are published and synced correctly. Sometimes Word shows defaults instead of custom ones.
o In Word, check Developer Tab → Controls: confirm whether the inserted control is “Plain Text Content Control” vs. “Rich Text Content Control.”
o If using templates, re attach the correct template: Developer → Document Template → Attach.
o Clear the Word cache: close Word, then delete %appdata%\Microsoft\Templates\Normal.dotm (Word will recreate it). This often resolves mismatched content type behavior.- ElwinTechCopper Contributor
had the same thing once, it looked like word was loading parts of the interface twice after an update. resetting the normal.dotm file usually fixes it, since that file stores layout and style data.
You can also try disabling hardware acceleration under options → advanced → display — it sometimes clears up those missing text issues in popups.