Word and Excel stuck in Read and Print mode only

I have M365 Family Plan and one of my devices can't use Word or Excel.  App tells me they are in Read and Print mode only.  I have attempted multiple times to get support to resolve this via chat sessions, but they are unable to help.  They have escalated this to Tier 3 Support and still no help.  They recommended I go here for support. Here are some of the details.  

Case Number: 7108165505 (current one)
Microsoft 365 Family subscription
Word and Excel opening in Read Only / Print mode on one Windows 11 desktop
Error when accessing the subscription management page
Previous escalation to Tier 2 and Tier 3
Case marked as Resolved despite the issue remaining unresolved
Note that extensive troubleshooting has already been completed and that you believe the issue may be related to subscription validation or account provisioning rather than the local Office installation.