Forum Discussion
Teams Voice
Yes, it can integrate existing PSTN number and third-party voice devices:
1. Direct Routing
• Allows your client to connect their own telephony provider or SIP trunk to Teams.
• They can retain their existing PSTN number and use certified Session Border Controllers (SBCs) to route calls between Teams and their legacy system.
• Ideal if they already have PBX systems, SIP trunks, or voice gateways from other vendors.
2. Operator Connect
• To work with a certified telecom provider who handles the PSTN integration.
• They can port their existing number to the provider and assign it to Teams users.
• Easier to manage than Direct Routing, but less customizable.
3. Microsoft Calling Plans
• Microsoft becomes the PSTN provider.
• Your client would need to port their old number to Microsoft, which can take time and may involve relinquishing control of the number.
• Best for small businesses without complex voice infrastructure.
- StellopSep 01, 2025Iron Contributor
This tip is sooo great!