Taken over MS365 tenant, failed payment stuck

Hi all,

I have taken over an MS365 tenant for a customer that took over another company. This was a tenant managed by an MSP, but they canceled the relationship.

So I tried to purchase a Business Premium subscription for one month and couple it to my admin account, so that I can decoupled some devices from Intune, and also reinstate 1 or 2 accounts for the time being.

I added a new billing profile (I could not add a billing account) while ordering from Microsoft directly.

However the payment failed, there were 3 attempts in very quick succession. Probably because my card setting were too strict. So I switched the payment method to another card after this. However since then I have one product under "Your products" with the label "failed", the errors it gives: "We weren't able to create a subscription for one of your products. Update the selected filters and choose subscription status Failed to view the product in the list below." Clicking the product just shows "subscription failed". It does show renews on 1-7-2026. So it is expiring? How can I retry the payment?

Unfortunately all support options keep pointing to the previous tenant owner so I'm posting here.

So I'm trying here. I've been at this for way too long already.