Forum Discussion
FreekvH
Jun 01, 2026Copper Contributor
Taken over MS365 tenant, failed payment stuck
Hi all, I have taken over an MS365 tenant for a customer that took over another company. This was a tenant managed by an MSP, but they canceled the relationship. So I tried to purchase a Busi...
Ahmed_Masoud97
Sep 10, 2026Steel Contributor
Check Billing > Bills & payments for an outstanding invoice, then use Pay now or Pay your balance and select the new payment method. If no invoice or Reactivate option exists, the purchase did not provision correctly and cannot be retried from Your products, so a Global Administrator or Billing Administrator must open a Microsoft billing support request to clear the failed order. The displayed renewal date does not confirm that the subscription is active; verify the Subscription status before assigning licenses.