Forum Discussion
Sending mail - Unable to get Shared Mailbox to show in "From" field (Outlook Online)
(Context: Office 365 E1 / Outlook Online)
I have a shared mailbox that I need to be able to send from. My user account is properly set up as a member of that shared mailbox, and I am able to open the mailbox separately and send from within it, so I know I have the permissions/delegation.
However I want to be able send as if I am the shared mailbox from within my own mailbox, not having to open a separate window with the shared mailbox. (i.e. Just choose the Shared Mailbox name in the "From" field when I send an email.
Here are Microsoft's instructions to do that from https://support.office.com/en-us/article/Open-and-use-a-shared-mailbox-in-Outlook-on-the-web-for-business-BC127866-42BE-4DE7-92AE-1EF2F787FD5C?ui=en-US&rs=en-US&ad=US#__migbm_0
How do I send email from the shared mailbox?
To send email from the shared mailbox using Outlook Web App:
Click
above the folder list. A new message form opens in the reading pane.Click More
and then select Show from. This option shows you that the people who receive the email message will see that it comes from the shared mailbox and not from your own email account.To add recipients, type the name of anyone who is in your contacts folder or organization’s address list, or type the email address in the To or cc box. The first time you enter a person’s name, Outlook Web App searches for that person’s address. In the future, the name is cached so it resolves quickly.
Type a subject.
Type the message you want to send.
When your message is ready to go, click send
I cannot get any options to appear in the "From" picklist other than my own email account, even though the guide shows I should be able to do so.
Does anyone know how I can get the Shared mailbox I am a member of to appear there?
Thanks!
27 Replies
- What you have to do is remove your e-mail address and then add the shared mailbox one...I have done this several times and works like a charm
- This worked for me.
Hi there Juan, I have tried every way I can think of to remove my email address from the 'From' field when composing a new message, but I can't backspace or delete key it, and when I click the 'From' button and mine is the only email address that appears to select from, there is no way to delete it from there either (often options have an 'X' next to them in a list to remove, but not here). Have I misunderstood what you mean?
Right-click on your name next to the From button, select the Remove option and enter the shared mailbox address. The From button dropdown doest NOT automatically populate addresses you have permissions to send as, entries only appear there after you have sent at least one message.
