Forum Discussion
Sending mail - Unable to get Shared Mailbox to show in "From" field (Outlook Online)
(Context: Office 365 E1 / Outlook Online) I have a shared mailbox that I need to be able to send from. My user account is properly set up as a member of that shared mailbox, and I am able to open...
What you have to do is remove your e-mail address and then add the shared mailbox one...I have done this several times and works like a charm
- This worked for me.
Hi there Juan, I have tried every way I can think of to remove my email address from the 'From' field when composing a new message, but I can't backspace or delete key it, and when I click the 'From' button and mine is the only email address that appears to select from, there is no way to delete it from there either (often options have an 'X' next to them in a list to remove, but not here). Have I misunderstood what you mean?
Right-click on your name next to the From button, select the Remove option and enter the shared mailbox address. The From button dropdown doest NOT automatically populate addresses you have permissions to send as, entries only appear there after you have sent at least one message.
- What if I can't get the 'From' button to even appear ? I have an employee with 2 accounts + 1 shared e-mail and she can only send from her original e-mail and the 'from' field doesn't even appear.
'Change senders account' only shows 1 e-mail.
