Forum Discussion
Sending mail - Unable to get Shared Mailbox to show in "From" field (Outlook Online)
Hi there Juan, I have tried every way I can think of to remove my email address from the 'From' field when composing a new message, but I can't backspace or delete key it, and when I click the 'From' button and mine is the only email address that appears to select from, there is no way to delete it from there either (often options have an 'X' next to them in a list to remove, but not here). Have I misunderstood what you mean?
Right-click on your name next to the From button, select the Remove option and enter the shared mailbox address. The From button dropdown doest NOT automatically populate addresses you have permissions to send as, entries only appear there after you have sent at least one message.
- What if I can't get the 'From' button to even appear ? I have an employee with 2 accounts + 1 shared e-mail and she can only send from her original e-mail and the 'from' field doesn't even appear.
'Change senders account' only shows 1 e-mail.Heidar_Sigurjonsson, you are working with Outlook for Windows or with OWA?
- Outlook for Windows, but I found a way. Deleting the outlook files then starting outlook, make it build them again. Works now :)
- Thank you so much I have been trying to work this out for ages!
Thanks, it worked... but I have to say this is really faulty, UI-wize...
Had the same issue and found same solution. However... same account doesn't appear in FROM pick list even after successfully sending from shared e-mail once; thinking it would then appear later.
Thoughts?
Agreed - process stinks:
... Show from field
right click your name
mouse away from your contact card so it goes away
click remove on you name
add the from name
And you have to do this every time.
It's almost easier to open the entire shared mailbox in a new tab
Right click the identity circle in the top right corner
Open another maillbox
- With apologies to the product team, this process stinks. I just tried it, and it works great (if I choose Remove). But it is ugly. First off, my profile card pops up while hovered over my address. If I right-click on the address, the Edit/Reply box pops under the profile card. If I choose Edit, I get nothing. If I choose Remove, then I can type and select a new address. This is totally non-intuitive. There should be something like "Add address" on the From: dropdown. I shouldn't have to try to remember to right-click on a field that doesn't appear to have changeable content. I also couldn't find a Microsoft page that seemed to tell me what to do - only this one https://support.office.com/en-us/article/send-email-from-a-different-address-in-outlook-com-ccba89cb-141c-4a36-8c56-6d16a8556d2e.
thank you Vasil Michev for guiding. 5 stars for you....
Thank you for posting this conversation. This was exactly the question I had and the answer I needed!
VasilMichev wrote:Right-click on your name next to the From button, select the Remove option and enter the shared mailbox address. The From button dropdown doest NOT automatically populate addresses you have permissions to send as, entries only appear there after you have sent at least one message.
Hooray that works - thank you!
That should be part of Microsoft's instructions!
- Good stuff dude!
That works perfectly.
Cheers!
