Forum Discussion
Sending mail - Unable to get Shared Mailbox to show in "From" field (Outlook Online)
Hi there Juan, I have tried every way I can think of to remove my email address from the 'From' field when composing a new message, but I can't backspace or delete key it, and when I click the 'From' button and mine is the only email address that appears to select from, there is no way to delete it from there either (often options have an 'X' next to them in a list to remove, but not here). Have I misunderstood what you mean?
Right-click on your name next to the From button, select the Remove option and enter the shared mailbox address. The From button dropdown doest NOT automatically populate addresses you have permissions to send as, entries only appear there after you have sent at least one message.
- What if I can't get the 'From' button to even appear ? I have an employee with 2 accounts + 1 shared e-mail and she can only send from her original e-mail and the 'from' field doesn't even appear.
'Change senders account' only shows 1 e-mail.Heidar_Sigurjonsson, you are working with Outlook for Windows or with OWA?
- Thank you so much I have been trying to work this out for ages!
Thanks, it worked... but I have to say this is really faulty, UI-wize...
Had the same issue and found same solution. However... same account doesn't appear in FROM pick list even after successfully sending from shared e-mail once; thinking it would then appear later.
Thoughts?
