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Problem with re-created O365 user synchronization
We have a problem with a user whose Office365 account has been deleted and then we created a new one when the user came back to the work (after about 4 months). The name, login and e-mail address are the same as before. We have the feeling that this is the reason for the problem.
User cannot be added to distribution groups, his profile photo in O365 account is not beeing updated, his e-mail address cannot be found, displayed or verified when sending e-mails in Outlook. It's not possible to see the availibility green dot next to his name. All employees have to type the e-mail manually in the reciever's line while creating a new e-mail...
Is there any way to fix this account and its synchronization with our O365 service without deleting it and creating a new one with a different address/name?
Thank you in advance for your help. Kind regards
Pawel
Hey,
MS Support fixed the problem with few and easy steps. You just have to check if your user is not hidden from address lists.
Go to: Exchange Admin Center -> Recipients -> Mailboxes -> Find the account you want to check -> Double-click it -> General -> Untick the box on the bottom of the windows - Hidden from addresses lists
Now you have to wait about 24 hours and let the settings propagate.
I translated it, we do not use the English version of Admin Center 😉 I'm sorry if I missed anything. Kind regards
12 Replies
PeterRising Hi, the user is on cloud only. Our O365 is not synchronised with on-premise AD.
Hmm, that is odd then. You've had four months so the old account would have been long gone. I can't see a reason why this should happen.
So the new account works OK in general then? It just can't be added to disti groups?
