Forum Discussion

Copper Contributor

Oct 29, 2020

Solved

Problem with re-created O365 user synchronization

We have a problem with a user whose Office365 account has been deleted and then we created a new one when the user came back to the work (after about 4 months). The name, login and e-mail address are...

office 365

pjaroch
Nov 13, 2020
Hey,

MS Support fixed the problem with few and easy steps. You just have to check if your user is not hidden from address lists.

Go to: Exchange Admin Center -> Recipients -> Mailboxes -> Find the account you want to check -> Double-click it -> General -> Untick the box on the bottom of the windows - Hidden from addresses lists

Now you have to wait about 24 hours and let the settings propagate.
I translated it, we do not use the English version of Admin Center 😉 I'm sorry if I missed anything. Kind regards

PeterRising

MVP

Nov 04, 2020

pjaroch

I am sure they will be able to work through this with you. Please do let us know the outcome so others with the same issue may be able to find it.

pjaroch

Copper Contributor

Nov 13, 2020

Hey,

MS Support fixed the problem with few and easy steps. You just have to check if your user is not hidden from address lists.

Go to: Exchange Admin Center -> Recipients -> Mailboxes -> Find the account you want to check -> Double-click it -> General -> Untick the box on the bottom of the windows - Hidden from addresses lists

Now you have to wait about 24 hours and let the settings propagate.

I translated it, we do not use the English version of Admin Center 😉 I'm sorry if I missed anything. Kind regards

PeterRising
MVP
Nov 13, 2020
pjaroch

Cool, a simple fix in the end. Thank you for sharing this with us.