Forum Discussion
Problem with re-created O365 user synchronization
Hey,
MS Support fixed the problem with few and easy steps. You just have to check if your user is not hidden from address lists.
Go to: Exchange Admin Center -> Recipients -> Mailboxes -> Find the account you want to check -> Double-click it -> General -> Untick the box on the bottom of the windows - Hidden from addresses lists
Now you have to wait about 24 hours and let the settings propagate.
I translated it, we do not use the English version of Admin Center 😉 I'm sorry if I missed anything. Kind regards
PeterRising Hi, the user is on cloud only. Our O365 is not synchronised with on-premise AD.
Hmm, that is odd then. You've had four months so the old account would have been long gone. I can't see a reason why this should happen.
So the new account works OK in general then? It just can't be added to disti groups?
PeterRising
Yes, it surely is odd.We can add it to the group as always, but it's not visable as a member of the group. I mean we can go to the groups in Admin Panel, click Add user, add him and Save the changes. But the user even after couple of hours or days is not present in the group and does not recieve the e-mails 😞
And the user's profile picture has been changed and is still not visable for other O365 users while sending/recieving e-mails, in Teams etc.
This user is not even visable in Address Book. But if we manually send the mail to for example: jsmith@company.com - he gets the e-mail without any problems. We would love to somehow fix that without deleting the mailbox. The one solution that's in my mind is to create jsmith2@company.com but it will not be okay for us at all...
Let me know if you have any ideas or if you need more informations/screenshots from me. Thanks!
- Hey,
Do you maybe have any ideas what could we do to fix it? 😊