Forum Discussion
Problem when printing from Excel online, Word online
Hi!
When combining the settings "Always download PDF files" with setting standard PDF viewer to Acrobat reader it seems like printing stops working in Excel online aswell as Word online.
When trying to print Excel files:
I get "This content is blocked. Contact the site owner to fix the issue." when previewing the file. When printing the file it automatically converts the excel file to pdf and saves it to pc. I get no print dialog window to choose printer. And why it converts excel file to PDF i have no clue, i do not have Microsoft Print to PDF as default printer.
When trying to print Word files, the print dialog window does not show. All i get is this window:
As soon as i disable either of these settings it starts working as normally again. I confirmed this on multiple users/PCs and on Edge aswell as Chrome.
I've also tried setting different printers to default, no change. I do NOT have Microsoft print to PDF as default printer.
Anyone know anything more about this behaviour? Surely it must be a bug?
11 Replies
- Did anyone manage to find a fix for this?
We have 200 employees who all have Adobe set as their default PDF reader to allow them to digitally sign documents
We spent many man hours perfecting the GPO's for the entire business to get certain users to open PDF's in certain situations using certain software, and now people cannot print when Adobe is set as their default PDF editor.
Microsoft, can you assist please? - I am also getting this same issue. Was it ever fixed?
- Hi can you share screenshot of the error? Has this been working previously? When did the issue start? What is the behavior on a different device? What is the behavior when using in-private window?
MVPromise
The only "error" im getting is when im previewing the Excel file before printing it.After proceeding to print the file it converts the Excel file to .PDF and saves it locally on PC.
I've only been able to test this on 4 different PC, 4 different users. All getting the same behaviour.
When using inprivate mode it works as expected. But im guessing its because it automatically turns off "Download PDF files" in edge settings.
I dont know exactly when it stopped working. I have a user that complains it stopped working a couple of weeks ago.- What happens if you open the Excel file in the desktop app? I'm wondering if someone hasn't been messing around with application policies and the outcome of the policies is that the only Printer available to Office web apps is the print to PDF..
