Forum Discussion
Problem when printing from Excel online, Word online
Hi! When combining the settings "Always download PDF files" with setting standard PDF viewer to Acrobat reader it seems like printing stops working in Excel online aswell as Word online. When t...
Hi can you share screenshot of the error? Has this been working previously? When did the issue start? What is the behavior on a different device? What is the behavior when using in-private window?
MVPromise
The only "error" im getting is when im previewing the Excel file before printing it.
After proceeding to print the file it converts the Excel file to .PDF and saves it locally on PC.
I've only been able to test this on 4 different PC, 4 different users. All getting the same behaviour.
When using inprivate mode it works as expected. But im guessing its because it automatically turns off "Download PDF files" in edge settings.
I dont know exactly when it stopped working. I have a user that complains it stopped working a couple of weeks ago.
PeterTJohnsonZAMicrosoft
What happens if you open the Excel file in the desktop app? I'm wondering if someone hasn't been messing around with application policies and the outcome of the policies is that the only Printer available to Office web apps is the print to PDF..- If i open it in the desktop app it works as expected. If i turn off either "Download PDF" in the browser setting or change default app for PDF files to Microsoft Edge it starts working in Excel online app aswell, i can then preview file, and i get the print dialog window to choose what printer to use, different size etc.
- PeterTJohnsonZAHi Marcus
Are you in charge of the AIP/RMS/DLP policies. I have an alarm bell going off in my head related to a setting that allows you only to print from a Managed App and I don't think the DC reader is in that list. If you open the excel file in the desktop app is their any sign of a classification label on the file.
