Forum Discussion
Outlook email account Disconnected
About two days ago, one of my email accounts in Outlook stopped working. It's now saying "disconnected" in the lower info section. I can get the email on my phone and the web, but not in Outlook anymore. I've tried toggling the "Work offline" button but it still doesn't come on. When I toggle it, it will say "trying to connect." But it never does.
It's trying to connect to Microsoft Exchange. I have another account that is the main email I use. I tried to delete the one that's not working, but it said that I would have to delete the main email account. I don't want to do that.
Any thoughts?
Hi CrazyKZ,
Don't worry, all is there.
The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ).
Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...
If you still face issues feel free to send me a private message and I'll try to assist you remotely.
Hi CrazyKZ,
Let me suggest to create a new Outlook profile and test again. Please, don't do it from the Outlook client. Instead, follow this instructions: Two accounts in outlook, one keeps disconnecting - Microsoft Community
Hope this helps. Wish you a good day.
Thank you for your response.
In Windows 10 my mail section doesn't look like the link you suggested. It looks like the below.
Under the first list, it gives me a list of accounts used by other apps and lists each of my emails. if I click on one of them, it goes to "manage." And that just logs me into that email account.
Hi CrazyKZ,
You need to create it from the Control Panel.
Please follow this instructions:
- Close Outlook.
- Select the Windows icon, type Control Panel in the search box and select it.
- In Control Panel, search Mail, and select it. The Mail icon won't appear unless you have Outlook installed and have run the program at least once.
- The Mail Setup dialog box opens.
- Click Show Profiles.
- Click Add.
Type a name for the profile, and then click OK.
- Add an e-mail account to use in your profile by following the directions on your screen.
- Once created, click again on "Show profiles"
Under When starting Microsoft Office Outlook, use this profile, click Always use this profile, and then click the profile that you just created in the list.
- Restart Outlook. Note that the first loading of a new profile alway takes a bit longer. That's absolutely normal, don't worry.
More info: Overview of Outlook e-mail profiles - Microsoft Support
- My outlook is not working either, every other day it shuts down and will not connect to our quickbooks account to send invoices or estimates. Now outlook is just stuck, and wont re-load.
Am planning to move and cancel all relations with MS as it is getting from bad to worse.... what happened to my MS OFfice 2013 that i bought and was working fine for the last decade. Only this year, all my outlook is not working and says disconnected and pop up window keep asking me to key in my PW ??
Can any MS IDIOT Explain?
Raymond_ThiaI've been dealing with this issue since August 2022. I've had multiple support cases (even paid $500 for one) and support has been completely useless. This week I even performed a clean re-installation of a new Dell Precision (minus any Dell software) and I let Outlook run without the pc being used at all. Within two days Outlook disconnected again. I have the same issue with different clients on different networks. The network that this PC was connected to has approximately 18 computers and only 7 are affected with the others having never disconnected. Support is no help so I continue to search the internet in hopes of finding a solution.
I still continue to have these issues and have two separate support cases opened. One tech believes the issue is with a security token that will not renew itself, but unfortunately he had to get another department involved, thus the 2nd case. The new case has started off like all the others... start with the 1st page of the "manual" and asking me to try the basic steps that we've done multiple times over the last year even after I've told them that it wouldn't work. Can't get to page 2 without trying page 1...
Now I'm back to getting an email at 5:00am and not responding to replies until the following day at 5:00am. When I ask if they'd like to setup a remote session to see the issue they deny. Very frustrating. If you find a solution please share. Thanks
