About two days ago, one of my email accounts in Outlook stopped working. It's now saying "disconnected" in the lower info section. I can get the email on my phone and the web, but not in Outlook anymore. I've tried toggling the "Work offline" button but it still doesn't come on. When I toggle it, it will say "trying to connect." But it never does.
It's trying to connect to Microsoft Exchange. I have another account that is the main email I use. I tried to delete the one that's not working, but it said that I would have to delete the main email account. I don't want to do that.
The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ).
Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...
If you still face issues feel free to send me a private message and I'll try to assist you remotely.
I still continue to have these issues and have two separate support cases opened. One tech believes the issue is with a security token that will not renew itself, but unfortunately he had to get another department involved, thus the 2nd case. The new case has started off like all the others... start with the 1st page of the "manual" and asking me to try the basic steps that we've done multiple times over the last year even after I've told them that it wouldn't work. Can't get to page 2 without trying page 1...
Now I'm back to getting an email at 5:00am and not responding to replies until the following day at 5:00am. When I ask if they'd like to setup a remote session to see the issue they deny. Very frustrating. If you find a solution please share. Thanks
Am planning to move and cancel all relations with MS as it is getting from bad to worse.... what happened to my MS OFfice 2013 that i bought and was working fine for the last decade. Only this year, all my outlook is not working and says disconnected and pop up window keep asking me to key in my PW ??
Raymond_ThiaI've been dealing with this issue since August 2022. I've had multiple support cases (even paid $500 for one) and support has been completely useless. This week I even performed a clean re-installation of a new Dell Precision (minus any Dell software) and I let Outlook run without the pc being used at all. Within two days Outlook disconnected again. I have the same issue with different clients on different networks. The network that this PC was connected to has approximately 18 computers and only 7 are affected with the others having never disconnected. Support is no help so I continue to search the internet in hopes of finding a solution.
My outlook is not working either, every other day it shuts down and will not connect to our quickbooks account to send invoices or estimates. Now outlook is just stuck, and wont re-load.
In Windows 10 my mail section doesn't look like the link you suggested. It looks like the below.
Under the first list, it gives me a list of accounts used by other apps and lists each of my emails. if I click on one of them, it goes to "manage." And that just logs me into that email account.
Select the Windows icon, typeControl Panelin the search box and select it.
In Control Panel, searchMail, and select it. The Mail icon won't appear unless you have Outlook installed and have run the program at least once.
TheMail Setupdialog box opens.
ClickShow Profiles.
ClickAdd.
Type a name for the profile, and then clickOK.
Add an e-mail account to use in your profile by following the directions on your screen.
Once created, click again on "Show profiles"
Under When starting Microsoft Office Outlook, use this profile, click Always use this profile, and then click the profile that you just created in the list.
Restart Outlook. Note that the first loading of a new profile alway takes a bit longer. That's absolutely normal, don't worry.
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About two days ago, one of my email accounts in Outlook stopped working. It's now saying \"disconnected\" in the lower info section. I can get the email on my phone and the web, but not in Outlook anymore. I've tried toggling the \"Work offline\" button but it still doesn't come on. When I toggle it, it will say \"trying to connect.\" But it never does.
It's trying to connect to Microsoft Exchange. I have another account that is the main email I use. I tried to delete the one that's not working, but it said that I would have to delete the main email account. I don't want to do that.
Any thoughts?
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About two days ago, one of my email accounts in Outlook stopped working. It's now saying \"disconnected\" in the lower info section. I can get the email on my phone and the web, but not in Outlook anymore. I've tried toggling the \"Work offline\" button but it still doesn't come on. When I toggle it, it will say \"trying to connect.\" But it never does.
It's trying to connect to Microsoft Exchange. I have another account that is the main email I use. I tried to delete the one that's not working, but it said that I would have to delete the main email account. I don't want to do that.
Any thoughts?
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I still continue to have these issues and have two separate support cases opened. One tech believes the issue is with a security token that will not renew itself, but unfortunately he had to get another department involved, thus the 2nd case. The new case has started off like all the others... start with the 1st page of the \"manual\" and asking me to try the basic steps that we've done multiple times over the last year even after I've told them that it wouldn't work. Can't get to page 2 without trying page 1...
Now I'm back to getting an email at 5:00am and not responding to replies until the following day at 5:00am. When I ask if they'd like to setup a remote session to see the issue they deny. Very frustrating. If you find a solution please share. Thanks
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Am planning to move and cancel all relations with MS as it is getting from bad to worse.... what happened to my MS OFfice 2013 that i bought and was working fine for the last decade. Only this year, all my outlook is not working and says disconnected and pop up window keep asking me to key in my PW ??
Can any MS IDIOT Explain?
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Raymond_ThiaI've been dealing with this issue since August 2022. I've had multiple support cases (even paid $500 for one) and support has been completely useless. This week I even performed a clean re-installation of a new Dell Precision (minus any Dell software) and I let Outlook run without the pc being used at all. Within two days Outlook disconnected again. I have the same issue with different clients on different networks. The network that this PC was connected to has approximately 18 computers and only 7 are affected with the others having never disconnected. Support is no help so I continue to search the internet in hopes of finding a solution.
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In Windows 10 my mail section doesn't look like the link you suggested. It looks like the below.
Under the first list, it gives me a list of accounts used by other apps and lists each of my emails. if I click on one of them, it goes to \"manage.\" And that just logs me into that email account.
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Select the Windows icon, typeControl Panelin the search box and select it.
In Control Panel, searchMail, and select it. The Mail icon won't appear unless you have Outlook installed and have run the program at least once.
TheMail Setupdialog box opens.
ClickShow Profiles.
ClickAdd.
Type a name for the profile, and then clickOK.
Add an e-mail account to use in your profile by following the directions on your screen.
Once created, click again on \"Show profiles\"
Under When starting Microsoft Office Outlook, use this profile, click Always use this profile, and then click the profile that you just created in the list.
Restart Outlook. Note that the first loading of a new profile alway takes a bit longer. That's absolutely normal, don't worry.
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The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ).
Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...
If you still face issues feel free to send me a private message and I'll try to assist you remotely.
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