Forum Discussion
Outlook email account Disconnected
Hi CrazyKZ,
Don't worry, all is there.
The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ).
Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...
If you still face issues feel free to send me a private message and I'll try to assist you remotely.
Hi CrazyKZ,
Let me suggest to create a new Outlook profile and test again. Please, don't do it from the Outlook client. Instead, follow this instructions: https://answers.microsoft.com/en-us/outlook_com/forum/all/two-accounts-in-outlook-one-keeps-disconnecting/2bb042ff-fccd-4d21-a806-1ae8a402d2d3
Hope this helps. Wish you a good day.
Thank you for your response.
In Windows 10 my mail section doesn't look like the link you suggested. It looks like the below.
Under the first list, it gives me a list of accounts used by other apps and lists each of my emails. if I click on one of them, it goes to "manage." And that just logs me into that email account.
Hi CrazyKZ,
You need to create it from the Control Panel.
Please follow this instructions:
- Close Outlook.
- Select the Windows icon, type Control Panel in the search box and select it.
- In Control Panel, search Mail, and select it. The Mail icon won't appear unless you have Outlook installed and have run the program at least once.
- The Mail Setup dialog box opens.
- Click Show Profiles.
- Click Add.
Type a name for the profile, and then click OK.
- Add an e-mail account to use in your profile by following the directions on your screen.
- Once created, click again on "Show profiles"
Under When starting Microsoft Office Outlook, use this profile, click Always use this profile, and then click the profile that you just created in the list.
- Restart Outlook. Note that the first loading of a new profile alway takes a bit longer. That's absolutely normal, don't worry.
More info: https://support.microsoft.com/en-us/office/overview-of-outlook-e-mail-profiles-9073a8ac-c3d6-421d-b5b9-fcedff7642fc
I did create a separate profile and that one email did work. 🙂
So, if I want to keep using the new (fixed) profile I'll need to set up all of my other email accounts (3 others) and also import contacts and calendar. Are there any helpful links of how to do that too?
