Forum Discussion
Outlook 365 for 1 user keeps having connection issues in cached mode
I have one that has us scratching our heads in the office.
We have one of our users that is consistently getting disconnected on outlook. He has a new laptop and has only been seeing these issues for a few weeks. He is using office 365 and we have tried so many things (I have listed these all below). We think we have ruled out that it is an issue with the laptop or the connection it is on but still seeing the problems.
Any help or ideas from anyone here is much appreciated.
1 user - office 365 standard
outlook 365 - Cached mode only 1 year downloaded
Multiple shared mailbox'es all online only (work perfectly)
Tried 2 different Laptops both HP but different models.
2 different internet locations both wifi and ethernet
uninstalled, reinstalled, repaired office
Re-created Profiles
Removed any VPN
Flushed DNS Cache
Thank you but we think we have resolved it now.
It was a combination of the user having over 544 folders in his mailbox and there is some strange stuff going on with Multifactor authentication on there Office 365. Despite having it off for all users and security defaults is off for all users it is still trying to use MFA. We have activated it for that one user and reduced the amount of folders and this is now working but none of the errors we were getting were pointing us in the right direction at all.
