Forum Discussion

Copper Contributor

Jan 19, 2018

Office365 ticket routing escalation please

I have had a ticket open for a few days and the issue has been longer. It is simple, email is going to my on-prem server not cloud despite cancelling and paying for two mailboxes. Three plus people have tried to help and cant even get basic PowerShell working. I am paying for a service which does not work!!!

Any MS reps please help me.

office 365

13 Replies

Daryl Washington
Copper Contributor
Jan 20, 2018
Try This:
https://support.microsoft.com/en-us/help/2730609/on-premises-users-aren-t-getting-email-messages-from-office-365-users
- graeme batsman
  Copper Contributor
  Jan 20, 2018
  Under there is internal or authoritative. I am not using hybrid. Aiming for cloud only.
  Thank you for replying
  - graeme batsman
    Copper Contributor
    Jan 23, 2018
    It has been fixed without notification. Thanks all!
Rob Ellis
Bronze Contributor
Jan 19, 2018
Where is your MX record pointing to?
- graeme batsman
  Copper Contributor
  Jan 19, 2018
  Hi Rob,
  
  The MX are right and I have verified all the various records. The problem is connectors, you delete/disable and they come back.
  
  Thank you
  - Rob Ellis
    Bronze Contributor
    Jan 19, 2018
    Did you / do you have hybrid Exchange?