Forum Discussion
Office365 ticket routing escalation please
I have had a ticket open for a few days and the issue has been longer. It is simple, email is going to my on-prem server not cloud despite cancelling and paying for two mailboxes. Three plus people h...
Where is your MX record pointing to?
Hi Rob,
The MX are right and I have verified all the various records. The problem is connectors, you delete/disable and they come back.
Thank you
- Did you / do you have hybrid Exchange?
- No, EOP first to on-prem, cancelled it and bought two £3/month mailboxes, changed all settings everywhere, deleted connectors as it said and still they wont delete fully.
- Did you temporarily switch the MX back to on-prem (bypassing EOP) before cancelling / removing connectors?