Forum Discussion

Copper Contributor

Jan 19, 2018

Office365 ticket routing escalation please

I have had a ticket open for a few days and the issue has been longer. It is simple, email is going to my on-prem server not cloud despite cancelling and paying for two mailboxes. Three plus people h...

office 365

graeme batsman

Copper Contributor

Jan 19, 2018

Hi Rob,

The MX are right and I have verified all the various records. The problem is connectors, you delete/disable and they come back.

Thank you

Rob Ellis

Bronze Contributor

Jan 19, 2018

Did you / do you have hybrid Exchange?

graeme batsman
Copper Contributor
Jan 19, 2018
No, EOP first to on-prem, cancelled it and bought two £3/month mailboxes, changed all settings everywhere, deleted connectors as it said and still they wont delete fully.
- Rob Ellis
  Bronze Contributor
  Jan 19, 2018
  Did you temporarily switch the MX back to on-prem (bypassing EOP) before cancelling / removing connectors?
  - graeme batsman
    Copper Contributor
    Jan 19, 2018
    No, so remove MS MX, put a MX directing at 25 of server, wait a bit, then remove connectors and see if they re-appear?