Forum Discussion
Office ProPlus Apps crashing constantly
Hi, we are facing since few weeks the problem that Office Apps (Word, Excel, Powerpoint, not Outlook) are constantly crashing for a few users when they try to open a document from Sharepoint Online,...
Julian12
Could you share the solution for this issue? I would greatly appreciate, since we are facing the same problem with a couple of our workstations.
Thank you in advance!
Could you share the solution for this issue? I would greatly appreciate, since we are facing the same problem with a couple of our workstations.
Thank you in advance!
Hey, sry for late response, file location was:
C:\users\$($user)\appdata\local\Microsoft\Office\16.0\OfficeFileCache
Sometimes setting this reg entry helps with this and other autosave issues:
HKCU:\SOFTWARE\Microsoft\Office\16.0\Word\Options -Name 'DontSaveRsid' -value 0
C:\users\$($user)\appdata\local\Microsoft\Office\16.0\OfficeFileCache
Sometimes setting this reg entry helps with this and other autosave issues:
HKCU:\SOFTWARE\Microsoft\Office\16.0\Word\Options -Name 'DontSaveRsid' -value 0
Thanks for the description, your solution fixed the problem for me.
For some reason my office created a folder C:\users\$($user)\appdata\local\Microsoft\Office\16.0\OfficeFileCache1. Removing this folder solved the issue. Probably some corrupt file in my file cache.
Preceding this issue, I had a Windows update (Windows 10); I suspect that that could have something to do with the problem I encountered.- Thanks a lot! Hopefully it will work out for us, too.
