Forum Discussion
Office 365 Mac Outlook: Cannot add delegate mail account.
Hello All,
I have given a user in my organization full-access to a shared mailbox. I would like to open the shared mailbox in his Outlook client on Mac. Following this guide: https://support.office.com/en-us/article/Open-a-shared-folder-or-mailbox-in-Outlook-for-Mac-6ecc39c5-5577-4a1d-b18c-bbdc92972cb2.
Under account settings in the Outlook client I do not have an advanced settings button to get to the delegates setting pane. We have tried adding and removing the account many times.
Looking at his mailbox options in the EAC, under the Exchange ActiveSync menu his Mac Outlook client is listed as a device and access is denied. This seems like weird behavior to me, I didn't think the full Outlook client on Mac should be using ActiveSync. Is there a setting or something I am missing?
Any help is much appreciated. Thank you.
bsweetman I had the same problem when I tried to use the e-mail address. There are several e-mail addresses and aliases for one account. I have used userid@xyz.com rather than first.last@xyz.com or first.m.last@xyz.com and that worked without any errors.
bsweetman PeterRising It looks like your user is using "New Outlook", which doesn't appear to have the Advanced settings, or even allow Delegate Accounts.
The only way I've found to view Delegate Accounts is to turn off "New Outlook" using the switch in the top right corner (see attached) - Outlook will restart and you will regain the Advanced setting under Accounts.
It appears that even after adding the Delegate Account under the "old Outlook", switching back to "New Outlook" hides the account & related settings, so you'll need to avoid it for the time being.
Now that is a very good shout indeed! I can't believe I didn't think of that. My mac is on the old Outlook. I switched back a little while ago due to lack of functionality in the new experience.
Under Tool and Accounts, does yours look to be setup in the same way as my example below - set as an Exchange/Office 365 Account, but just missing the Advanced option at the bottom right?
Unfortunately no. This particular account is set up as an "Office 365" account. See screen shot below. The only option I have is "Delete Associated Account." Thanks for the reply.
- Any idea what that "delete associated account" is for? I mean what's the difference between the normal delete (minus) button on the left pane and this big "delete associated account" button. I have an O365 account and a personal Gmail account. This button is visible only on the Gmail one.
