Forum Discussion
bsweetman
Apr 16, 2020Copper Contributor
Office 365 Mac Outlook: Cannot add delegate mail account.
Hello All, I have given a user in my organization full-access to a shared mailbox. I would like to open the shared mailbox in his Outlook client on Mac. Following this guide: https://support.offi...
jcole11
May 14, 2020Copper Contributor
bsweetman PeterRising It looks like your user is using "New Outlook", which doesn't appear to have the Advanced settings, or even allow Delegate Accounts.
The only way I've found to view Delegate Accounts is to turn off "New Outlook" using the switch in the top right corner (see attached) - Outlook will restart and you will regain the Advanced setting under Accounts.
It appears that even after adding the Delegate Account under the "old Outlook", switching back to "New Outlook" hides the account & related settings, so you'll need to avoid it for the time being.
PeterRising
May 14, 2020MVP
Now that is a very good shout indeed! I can't believe I didn't think of that. My mac is on the old Outlook. I switched back a little while ago due to lack of functionality in the new experience.