Forum Discussion
Office 365 Mac Outlook: Cannot add delegate mail account.
Under Tool and Accounts, does yours look to be setup in the same way as my example below - set as an Exchange/Office 365 Account, but just missing the Advanced option at the bottom right?
Unfortunately no. This particular account is set up as an "Office 365" account. See screen shot below. The only option I have is "Delete Associated Account." Thanks for the reply.
 
- PeterRisingApr 20, 2020MVP
Interesting. I've just setup another O365 account in Outlook for Mac, and it also defaults to Exchange / Office 365 which differs from what you are seeing.
Do you have another O365 account you can try setting up on the users Mac to see if the experience is consistent?
- bsweetmanApr 20, 2020Copper Contributor
I have the same behavior on my end. I have been completely unable to reproduce this behavior. Only this account seems to be set up this way.
We have tried deleting and re-adding about 5 times and uninstalling-reinstalling the outlook client.I find it interesting that I have an option to "Delete Associated Account." This leads me to think this account is somehow associated with another account but I have not been able to find anything that hits at that.
- PeterRisingApr 20, 2020MVP
- Abhimanyu SinghApr 01, 2021Steel ContributorAny idea what that "delete associated account" is for? I mean what's the difference between the normal delete (minus) button on the left pane and this big "delete associated account" button. I have an O365 account and a personal Gmail account. This button is visible only on the Gmail one.
- Kav777Oct 12, 2021Copper Contributor
Just resolved this for my client.... turned out to be that they had Office 2016 installed, rather than Office 365. Installed 365 over the top and the settings came back.