Forum Discussion
O365 Online Archiving Not Working
We migrated users to O365 last week. And for the most part everything is good. All using E3 licenses But one users mailbox is not archiving. I've confirmed that is OWA for the user right clic...
I had the same issue this week and thanks to you all I also found the problem was due to the mailbox having the retention hold enabled even though it showed disabled in EAC. Can confirm this site had used the Office365 PST import utility too.
To check the mailbox:
Get-Mailbox "Michael Allen" | Select RetentionHoldEnabled
To disable retention hold:
Set-Mailbox "Michael Allen" -RetentionHoldEnabled $false
Start the Managed Folder Assistant
Start-ManagedFolderAssistant -Identity "Michael Allen"
To check the mailbox:
Get-Mailbox "Michael Allen" | Select RetentionHoldEnabled
To disable retention hold:
Set-Mailbox "Michael Allen" -RetentionHoldEnabled $false
Start the Managed Folder Assistant
Start-ManagedFolderAssistant -Identity "Michael Allen"
Thanks for the assist here. Just a quick comment...
I enabled online archiving for a mailbox over 24 hours ago; no emails moved. I checked the RetentionHold status via PowerShell and it returned $false. Per slawrance, I then ran Start-ManagedFolderAssistant -Identity "username" and that immediately kicked off the archive process.
I've enabled Online Archives for multiple mailboxes in the past, but this is the first time I've had to manually start the process. Curious...
Regardless, thanks very much!
JMM