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john john's avatar
john john
Steel Contributor
Oct 14, 2021

No more able to acces my outlook account . Error "InvalidLicenseException"

I use to access my outlook account without any issue, but today when i try to access it i got this error:-

 

 

Also when i check the username (which is also the office 365 admin) inside exchange online i got the following:-

 

 

and the user has this license:-

 

 

any advice why i can not access my outlook? .. thanks

admin
microsoft 365
security
  • AndresGorzelany's avatar
    AndresGorzelany
    MVP
    Oct 14, 2021
    If you look in more detail the license and apps tab of your user, is Exchange Online checked under apps?
    • john john's avatar
      john john
      Steel Contributor
      Oct 14, 2021

      AndresGorzelanyThanks for your reply...  the checkbox was not checked, so i check it and save the changes, as follow:-

       

       

      But still i can not access the email.

      Second question, as i mentioned i were able to access the outlook yesterday, so what could cause this checkbox to get unchecked?

      Thanks

       

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