New user Outlook profile with MFA enabled

Greetings,

 

I am not sure if anyone else has started to see this behavior or not, but we recently noticed the following when setting up new user Outlook profiles when imaging their laptops.

During our provisioning process new user accounts are created in AD and they are also enabled for MFA.  When our support team goes to setup the new users Outlook profile a dialogue box pops up requiring the 2-step verification information to be filled out.  If they cancel out of this then Outlook cannot be configured.  This started happening last week and the info cannot be filled out since we do not have the new users contact info yet nor their mobile device.

 

My question is does anyone know about this and if there is a way around it?  The IP address is in the trusted IP list to bypass MFA.  We are running Office 2016 and modern auth is enabled.  If this is the behavior going forward and cannot be changed then we would need to change up our procedures which isn't ideal. 

 

Any help would be appreciated.