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Derek Hymel's avatar
Derek Hymel
Copper Contributor
Jan 26, 2018

New user Outlook profile with MFA enabled

Greetings,   I am not sure if anyone else has started to see this behavior or not, but we recently noticed the following when setting up new user Outlook profiles when imaging their laptops. Du...
Authentication
office 2016
office 365
outlook
VasilMichev's avatar
VasilMichev
MVP
Jan 26, 2018

Have the user actually configured their MFA details? My guess is that the prompt might be simply the enrollment process being triggered.

  • Derek Hymel's avatar
    Derek Hymel
    Copper Contributor
    Jan 26, 2018

    So the issue with that is the user has not physically started with the company yet.  We provision accounts and equipment before hand after all paperwork has been approved so that everything is ready for them when they come in for day 1.  We do not have their mobile devices as some departments are BYOD.  Corporate issues mobile phones are issued after the user has started.

     

    I would love to see how other companies are setting up MFA for new users, because in our environment it's a pain.

    • NunoAriasSilva's avatar
      NunoAriasSilva
      MVP
      Jan 26, 2018

      Hi Derek,

       

      You can setup everything without MFA and after the setup has been completed Enable MFA for the user.

  • NunoAriasSilva's avatar
    NunoAriasSilva
    MVP
    Jan 26, 2018

    Hi Derek,

     

    Has VasilMichev said, you may need to inform your users to setup MFA before the configuration.

     

    You can send them to this link to register for multi-factor auth: https://aka.ms/MFASetup before the setup of Outlook profiles.

     

     

     

     

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