Forum Discussion
"New Outlook" stopped auto-updating inbox
Hi, I switched to the "New Outlook" a while ago (using for an M365 enterprise account). It worked fine for a while, then it started updating the inbox view when new mail arrived. That is, if Outlook is open with the Inbox folder displayed and a new mail arrives, the unread count next to Inbox in the folder pane increases by one, but the new mail is not displayed. Only when I switch to another folder and then back to Inbox do I see the new mail.
It works fine in the browser (although it looks 100% identical otherwise).
You have Microsoft Outlook Version 1.2023.405.100 (Production).
Client Version is 20230331005.09
- This has been fixed now (by an update it seems).
- This has been fixed now (by an update it seems).
For me, this problem was not fixed. I am still having problems with the "New Outlook" not updating my inbox. I see mail on my phone, etc., but not on my desktop. However, I did just find that if I click on "View" there is a "Sync" button available or, easier, I can press F9.
I'm not sure but I might have had to manage my 365 account by going to settings>accounts>manage to sync all my 365 accounts. I'm not sure if that sync button was available before I made that update.
Hi svhelden,
That could be related to many things. Let's try some troubleshooting:
1- When you're in your inbox folder, go to "View" and click on "Reset View". After that, restart Outlook.
2- Create a new Outlook profile and check the behavior.
3- Install the Microsoft Support and Recovery Assistant, (Download Microsoft Support and Recovery Assistant from Official Microsoft Download Center), and select "Outlook" - "I'm having problems sending, receiving, or finding email messages". Follow the instructions provided by the tool.
If all the above points didn't help, try an office quick reppair from Control Panel - Programs and Features. Select "Office365 Apps" and click on "Change":
You could also go ahead with an online repair, but that takes some time, ( it's basically like a reinstallation ).
Hope you find the solution. Good luck 🙂
- Thanks, but I'm speaking of the "New Outlook" which doesn't have all that.
- Sorry, but I don't get you...
Newest Outlook version is Version 2303 (Build 16227.20280)
https://learn.microsoft.com/en-us/officeupdates/update-history-office-2019
Could you send a screenshot?
