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svhelden's avatar
svhelden
Brass Contributor
Apr 14, 2023
Solved

"New Outlook" stopped auto-updating inbox

Hi, I switched to the "New Outlook" a while ago (using for an M365 enterprise account). It worked fine for a while, then it started updating the inbox view when new mail arrived. That is, if Outlook ...
microsoft 365
outlook
  • svhelden's avatar
    svhelden
    Apr 24, 2023
    This has been fixed now (by an update it seems).
cheese_louise's avatar
cheese_louise
Copper Contributor
Feb 11, 2025

JIC anyone else comes across this, in our org we saw this a few times and running a "Repair" worked for us every time. None of our users we did a "Repair" on have had the issue recur so far - and it's been several months now.
We have found these steps will prompt for admin credentials, but so far our non-admin users have been able to do these steps too, without any admin credentials or elevation.

  • Windows Settings > Apps > Installed Apps
  • Scroll down to Outlook (new)
  • Select the ellipse "..." > Advanced options **
  • Scroll down and select the Repair button***
  • You may need to close and re-launch New Outlook

**UAC may prompt some users for admin credentials, but if you hit "Cancel" on the pop up, so far it's let us proceed anyway.

***UAC may pop up a 'do you want to allow to make changes on your device?'. So far, if you hit "No" it won't prompt you for admin credentials and will just proceed and run the repair anyway. If you hit yes may ask for admin credentials.

They may change or fix the ability to get around the UAC, or remove the UAC prompts in future windows updates.

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