Forum Discussion
MS 365 Settings changed and point to the wrong email address.
The MS support person directed me to change settings in an effort to consolidate two MS 365 accounts into one. In the process my access to the Outlook files in my primary address appear as those from the legacy address. I must receive emails separately to both and be able to send email from both as was the case before I lost functionality on March 12. Over ten hours on the phone with support did not yield a solution and I have submitted subsequent support requests that have been ignored. I cannot add the second email account to Outlook and efforts to change setting in MS 365 have not been effective.
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Please verify below before considering contacting Microsoft support:
- Double-check Outlook Account Settings:
- Open Outlook and go to File → Account Settings → Account Settings (again).
- Check if both email accounts are listed. If not, you might need to re-add the second account by selecting New.
- Verify MS 365 Settings:
- Sign in to your MS 365 admin portal (if applicable) and ensure both accounts are correctly associated with your subscription plan.
- Create Separate Profiles in Outlook:
- For more separation, you can create individual profiles for each email account by going to Control Panel → Mail → Show Profiles. This might help manage them independently.
