"Groups" Folder in Outlook - How to Remove

Question

I'm using Outlook for Mac (Ver 15.33) and recently installed the Outlook Customer Manager add-in. When it installed it created a "Groups" folder on my desktop Outlook (not showing on my internet Outlook), with a "Outlook Customer Manager" subfolder. The Outlook Customer Manager subfolder has one email in it.

I decided OCM wasn't appropriate for me. I uninstalled the add-in. The "Groups" and "Outlook Customer Manager" folders, as well as the email, are still in my directory tree...and I can't delete / remove any of it (including the email).

How do I remove this stuff? I've attached a screenshot for reference.

Thanks!

Ben

jcgonzalezmartin · Answer

Do you have by chance Groups enabled in your Office 365 tenant? Indeed even if the answer is "No", I guess what it's happening is that the OCM Group is still there even if you disable OCM and that's the reason why Groups folder is still shown

john heang · Answer

Have you try to remove from the admin exchang server online?&nbsp;

pierre royon · Answer

Any solution ?

xtrmist · Answer

This worked. Turn off Outlook Customer manager in the web portion and then go to Admin and delete groups.

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"Groups" Folder in Outlook - How to Remove

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