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bartbossuyt's avatar
bartbossuyt
Copper Contributor
Jan 22, 2019

Font with Contextual Alternatives in Word

Hi all,
I've made a font with the "calt" feature.
It works fine in every app (indesign, pages, ...) on mac and PC except for Microsoft Word. I've already clicked the Contextual Alternatives button but the font still doesn't show as it should. do you guys have any idea's how to fix it?
attached are two print-screens. 1 from indesign (wich is the good one) and one from Word (look at "bij" for example)
It's a font to learn kids how to write and teachers (word-users) should be able to make their own examples with the font in Word.
Thanks in advance

8 Replies

  • Hi,

    Have you considered installing the font on the local machines? See articles below

    https://techcommunity.microsoft.com/t5/Office-365/Import-own-company-font-in-Office-365-portal/m-p/316045

    https://support.office.com/en-us/article/Download-and-install-custom-fonts-to-use-with-Office-0EE09E74-EDC1-480C-81C2-5CF9537C70CE

    Let me know how you get on and if this resolves the issue. To note, it has to be installed on all machines which use the font in order to be able to work.

    Best, Chris
    • bartbossuyt's avatar
      bartbossuyt
      Copper Contributor

      Hi Chris,

       

      I'm working on a mac (but i have the same problem on pc). I've installed the font in FontBook. The example text in FontBook looks good, just as it should be. we're using a word356 standalone (no web-word) the font is installed on all macs and pc's we've tested. it feels like word isn't processing the contextual alternatives right. But if i needed 1 program to process it right it should be this one. But for now it's only one that gives issues with the font.

       

      As an attachement i've included a printscreen of my fontbook with the example text loaded and the wordfile with the same text.

      • ChrisHoardMVP's avatar
        ChrisHoardMVP
        MVP
        Yes, I can see the difference and the issues you are experiencing in Word.

        There are a few things I would ask before raising this to Microsoft Support

        1.) Have you done a removal and reinstall of the font?
        2.) Does the issue occur on multiple machines or just your own?
        3.) What version of Word are you using?
        4.) Do you have the ability to test in Word Online (through your Office 365 subscription) since you have installed the font on the machines?

        It seems you have done everything correct including enabling contextual alternatives in Word itself.

        Best, Chris

        Best, Chris

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