Forum Discussion
Font with Contextual Alternatives in Word
Have you considered installing the font on the local machines? See articles below
https://techcommunity.microsoft.com/t5/Office-365/Import-own-company-font-in-Office-365-portal/m-p/316045
https://support.office.com/en-us/article/Download-and-install-custom-fonts-to-use-with-Office-0EE09E74-EDC1-480C-81C2-5CF9537C70CE
Let me know how you get on and if this resolves the issue. To note, it has to be installed on all machines which use the font in order to be able to work.
Best, Chris
Hi Chris,
I'm working on a mac (but i have the same problem on pc). I've installed the font in FontBook. The example text in FontBook looks good, just as it should be. we're using a word356 standalone (no web-word) the font is installed on all macs and pc's we've tested. it feels like word isn't processing the contextual alternatives right. But if i needed 1 program to process it right it should be this one. But for now it's only one that gives issues with the font.
As an attachement i've included a printscreen of my fontbook with the example text loaded and the wordfile with the same text.
- Yes, I can see the difference and the issues you are experiencing in Word.
There are a few things I would ask before raising this to Microsoft Support
1.) Have you done a removal and reinstall of the font?
2.) Does the issue occur on multiple machines or just your own?
3.) What version of Word are you using?
4.) Do you have the ability to test in Word Online (through your Office 365 subscription) since you have installed the font on the machines?
It seems you have done everything correct including enabling contextual alternatives in Word itself.
Best, Chris
Best, ChrisHi Chris
1.) yes
2.) multiple machines PC and MAC
3.) Microsoft Word for mac version 16.21 (190115) and Microsoft Word for PC Version1812
4.) I'm not able to switch the Contexual alternates on in Word Online. (I don't have the option to select it or i can't seem t o find it)
