Forum Discussion

Stewart3's avatar
Stewart3
Brass Contributor
Feb 07, 2024

Emails released from Quarantine not delivering to Inbox

Why are emails released from quarantine not being delivered to my Inbox??

I have done this before and they were delivered.

(Using 365 business essentials account)

5 Replies

  • Hamza1's avatar
    Hamza1
    Copper Contributor

    I had a similar issue with Microsoft 365. In my case, the emails were being released from quarantine but were still getting caught by another mail flow rule or spam filter. I’d check the message trace first to see exactly what happened to the email after it was released. That usually helps pinpoint whether it’s a filtering or delivery issue.

  • mickli's avatar
    mickli
    Tin Contributor

    I hit the same issue today. Two released messages, neither has been delivered. What's worse, these are MFA messages FROM MICROSOFT!!!!  Microsoft is quarantining their own MFA messages!

    This is the type of unacceptable garbage that is getting people beyond frustrated with Microsoft. This stuff used to work much better, but Microsoft seems bent on breaking the things that work while shoveling out more and more garbage. Sorry, my honest opinion of where Microsoft is right now.

    • Stewart3's avatar
      Stewart3
      Brass Contributor

      Kidd_Ip 

      One Day is Unacceptable!

      I'm going on at least 5 Days.

      Messages I have released in the past were delivered in a couple minutes. 

  • vknsm's avatar
    vknsm
    Copper Contributor
    Hello,

    Today we have same issue.
    Two recipients has received email from quarantine and one user did not.
    Maybe this is known isseu?