Forum Discussion
Stewart3
Feb 07, 2024Brass Contributor
Emails released from Quarantine not delivering to Inbox
Why are emails released from quarantine not being delivered to my Inbox?? I have done this before and they were delivered. (Using 365 business essentials account)
Hamza1
Sep 02, 2026Copper Contributor
I had a similar issue with Microsoft 365. In my case, the emails were being released from quarantine but were still getting caught by another mail flow rule or spam filter. I’d check the message trace first to see exactly what happened to the email after it was released. That usually helps pinpoint whether it’s a filtering or delivery issue.