Forum Discussion
Emails released from Quarantine not delivering to Inbox
Why are emails released from quarantine not being delivered to my Inbox?? I have done this before and they were delivered. (Using 365 business essentials account)
I had a similar issue with Microsoft 365. In my case, the emails were being released from quarantine but were still getting caught by another mail flow rule or spam filter. I’d check the message trace first to see exactly what happened to the email after it was released. That usually helps pinpoint whether it’s a filtering or delivery issue.
You were lucky, since that means you were able to actually do something about it. But for me it's the same others have experienced -- Microsoft has F!* their stuff so badly that releasing from quarantine can take hours or even days. The e-mail finally did get delivered -- 2 days later! User showed me the date when it eventually arrived.